Edupage: FAQs

Where do I get the App?

You can download the app for free for Android and Apple

How do I login?

You should have received login information from our IT Dept. If not please contact itdept@iso.bf and they’ll send you your login details.


Is there a tutorial available for Edupage?

The IT team are giving a brief session available at Open House on 4th September

Coffee with the Director on 24th October will talk about Edupage usage for parents


You can find a lot of videos and text-based tutorials in these links - http://classregister.edupage.org/#!/videos and https://help.edupage.org/text.php?id=538&lang=en

The Edupage app is not a complete substitute for the actual system.


Will I still need to check emails?

We would like to reduce the number of emails sent to parents and students as it can be overwhelming. We want to make Edupage the tool for all communications between teachers and students in near future. Our aim is to establish Edupage as a Blended Learning Tool. That is why our teachers are currently announcing the tests/homework/assessments verbally in the class and also putting up on Edupage.


Do students not have access to Edupage?

Edupage is a new system for ISO. Till last year, we were using another system. We are doing a phase by phase implementation. During Quarter 4 of last academic year, we opened it for teachers and also conducted a few training for them. At the beginning of this academic year, we opened it for parents. In the next phase, it will be open to students. They can still log in to Edupage following the email sent to them from Edupage this morning. It will be formally introduced to them by their subject teachers in the coming 2 weeks.

Please feel free to contact itdept@iso.bf for any further query about IT at ISO.

You can also message me from Edupage App


Manas Khag,

IT Manager




Old System:

INTIAL FAM ACCESS:


When you register at ISO, within a few days you will receive an email (sent to the address you provide us) that contains a link to FAM. This email will be sent to both parent's email addresses....either one can activate FAM by clicking the link.

You will be asked to customize your password. Once you have done that, FAM will be activated for you. Your username will be either parent emails, and the password will be the one you created.

ONGOING FAM ACCESS:


Navigate to https://familyaccess.inresonance.com/iso and input one of the parent's email addresses and the password you created.


TROUBLESHOOTING:


If you never recieved the initial email, or get an error message, do the following:

  • Ensure you are using the email address that you want all school communications sent to
  • Send an email to ISOfam@iso.bf
  • Make the topic "Fam Failure"
  • Include your child's full name

A new link will be sent to that email address, usually within a day. Be sure that you check all the contact info for your family when you log in.

01 BP 1142, Ouagadougou, Burkina Faso
Tel: 226-25-36-21-43
Tel: 226-25-36-13-50

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